Privacy Policy

Last updated: 12 November 2026

Collaborate Construction Pty Ltd (ABN 13 619 173 134) (“Collaborate Construction”, “we”, “us”) respects your privacy. This policy explains what personal information we collect, how we use it and the choices you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

• Details you give us when you request a quote, fill in a form (on our website or in a Facebook or Instagram lead form), call, email or message us: your name, email address, phone number, suburb or property address, details about your project (such as type of work, size, budget and timeframe) and any photos or files you send.
• Details from working with you, such as site information, plans, quotes, contracts, invoices and correspondence.
• Website and advertising information, such as the pages you visit, the ad or link that brought you to our site, your device and browser type, approximate location and IP address. This is collected using cookies and similar tools (see below).

You don’t have to give us your details, but without them we may not be able to provide a quote or respond to your enquiry.

How we use it

• to respond to your enquiry, prepare quotes and carry out and manage your building work
• to contact you about your enquiry or project
• to set up and manage project payments through our payments partner, Wediate
• to meet our legal, licensing (QBCC), insurance and record keeping obligations
• to understand how people use our website and to improve it
• to measure our advertising and show relevant ads, including on Facebook and Instagram

We don’t sell your personal information.

Cookies, analytics and advertising

Our website uses cookies and similar technologies from these providers:

• Google Analytics and Google Tag Manager, to understand how visitors use the site. See how Google uses information from sites that use its services.
• Meta Pixel and Conversions API (Facebook and Instagram), to measure how our ads perform and to show our ads to people who may be interested. When you submit an enquiry, we may share an event with Meta along with your email address and phone number in hashed (scrambled) form, so Meta can match the enquiry to an ad. Meta does not receive the contents of your enquiry.

You can block or delete cookies in your browser settings. You can control the ads you see on Facebook and Instagram in your Meta ad preferences and Google ads in My Ad Center. You can also opt out of Google Analytics with the Google Analytics opt-out add-on.

Who we share it with

We only share personal information where it’s needed to do our work or run our business, for example with:

• our staff, and the trades, suppliers, engineers, certifiers and designers working on your project
• Wediate (wediate.com.au), our project payments partner, which holds milestone payments in a secure holding account. We may pass your name, contact details, quote and project details to Wediate so it can set up and manage your project payments. Wediate handles that information under its own privacy policy.
• service providers who host our website and deliver our email (such as Vercel, SMTP2GO and Google Workspace)
• analytics and advertising providers (Google and Meta), as described above
• our accountants, insurers and professional advisers
• government bodies and regulators (such as the QBCC or your local council) where required by law

Some of these providers store information outside Australia, including in the United States. We use reputable providers that take reasonable steps to protect your information.

Marketing

If you’ve enquired with us or are a client, we may occasionally send you information about our services. You can opt out at any time by using the unsubscribe link or by contacting us.

How we protect it

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and we keep it only as long as we need it for the purposes above or as required by law (building records are often kept for several years).

Accessing or correcting your information

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we’re not required to keep it. Contact us using the details below and we’ll respond within a reasonable time, usually within 30 days.

Complaints

If you have a concern about how we’ve handled your personal information, please contact us first and we’ll do our best to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Collaborate Construction Pty Ltd
Sherwood QLD 4075
Email: info@collcon.au
Phone: (07) 3171 2142

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.